Italian City Hall Uses Emoticons to Gauge Customer Satisfaction

By Nicole Martinelli, Contributor

In Italy, the fashion capital of Milan is looking to improve customer satisfaction with emoticons. At the city hall, touch screens offer Italians a green smiley face if satisfied or a red frowney face if displeased.

Locals are all smiles now that they can zap public employees with angry little faces for slow or surly service with the touch of a finger.

At Milan’s city hall, an emoticon satisfaction system provides touch screens where citizens give instant feedback by pressing a green smiley face when pleased, a yellow face for sufficient service, or a red frowney face.

Those who see red get an additional screen with four choices from which to select: Was it the wait time, the service itself, the need for a return visit, or something else?

Last month, those expressive little faces spread to 1,000 touch screens in 130 public administrations. Plans are to extend the emoticon system to 5,700 small towns, giving some 30 percent of Italians the chance to express themselves electronically.

Full story in the Christian Science Monitor

iPhone Apps Put Shroud of Turin in Focus

Pilgrims trekking Italy to ogle the the Shroud of Turin, on public display for the first time in a decade, now have iPhone apps to help them see more.

Last time thousands of visitors flocked to peek at the yellowed cloth said to depict the face of Jesus, the best mobile option was probably some lame WAP browser.

This time around, iPhone apps can help negotiate the challenges of Italian travel — opening hours, monuments off the grid — with the flick of a finger.

iSindone (“sindone” is Italian for holy shroud) costs $0.99, and offers opening times, directions for getting there and info on the cathedral. There’s also a hi-res image of the shroud, rumored to be a medieval fake, which may give you a better look than the quick drive-by visitors get of the real thing.

Instant Turin, gratis for the next two weeks in honor of the shroud unveiling, promises to steer you clear of restaurants with dreaded tourist menus and get you to the Mole on time.

The official app, also called Sindone, costs $3.99, and promises to help keep your stay organized and running smoothly.

And, if you need to walk off the chocolate and Barolo, try the sprawling gardens of Venaria Reale outside Turin — just remember to get bus times and hours handy or printed out or you will risk getting stranded.

Replicas to Bring Painter Caravaggio Back Home

Last fall, a group of specialists worked late into the night, perched on scaffolding in a Roman church, trying to copy Caravaggio’s “Inspiration of St. Matthew,” rendering the image true right down to the subject’s dirty feet. Every night for two weeks, they set up a scanner to photograph the Contarelli Chapel paintings, part of a project to make a facsimile of the baroque master’s works for a research center in Caravaggio slated to open this September.

Meanwhile, two years ago in Venice, a lifesize facsimile of Paolo Veronese’s monumental work “Wedding at Cana” drew 20,000 visitors in three months, while the real 16th-century masterpiece is often ignored by tourists waiting to see the “Mona Lisa” at the Louvre museum in Paris.

Another state-of-the art copy — of Leonardo da Vinci’s “Last Supper” in Milan — attracted nearly 55,000 visitors to an exhibit so popular the dates were extended twice. It was an unexpected hit born out of compromise. Director Peter Greenaway was asked to create a short film to project over the original Renaissance fresco at Santa Maria delle Grazie but officials got cold feet about crowds and conservation. His 20-minute short was projected only once over the original to a handful of dignitaries during the 2008 International Milan Furniture Fair. Shown over a high-resolution copy at nearby Palazzo Reale, the installation stayed open for five months.

Whether to rewrite history or reinterpret masterpieces, replicas made with a palette of high-tech tools are changing the way tourists see art.

All three of these faithful fakes are the work of Madrid-based Factum Arte, a company that employs high-resolution 3-D scanners of its own devising to reproduce artworks.
The scans result in thousands of files whose images are stitched together, then churned out by flatbed pigment printer onto canvas primed with historically accurate paints. To get the clone closer to the real thing, conservators fill in any ridges or creases from manhandling or restoration by hand afterward.
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Priest launches mother-in-law training to curb divorce

Meddling mother-in-laws have been the basis of jokes, pop songs, and heartbreak probably since men dragged their young brides back to the family cave.

One enterprising Italian priest, convinced that in-laws are behind the country’s increasing divorce rate, has devised a class to teach them to help rather than wreak havoc on their children’s relationships.

Called “Families in Dialogue – How to be Effective Parents to Married Children,” the course is taught by three psychologists and is open to both male and female in-laws.

Held over the course of three weekends in the northeastern city of Udine, sessions are dedicated to such hot-button topics as surviving Sunday lunch (a little over half of Italians still meet for this weekly ritual) and negotiating babysitting duties.

The idea for the anti-meddling class grew out of the problems that Don Giuseppe Faccin had while teaching pre-matrimonial classes.

“Statistics show very clearly that at least three out of 10 Italian marriages are in crisis due to the in-laws,” Faccin told local daily Il Messagero Veneto. “Sometimes the problem is both in-laws. More often than not, we have to work on the relationship between the parents.”

Strong ties in Italian families are often at the root of the problem: at age 29, 70% still of Italian men still live at home and even when they leave the nest, one in three talk to la mamma every single day.

“When children get married, parents should regain their own balance as a couple again, but often they’ve spent so much time caring for adult children that they don’t know how,” Faccin explained. “So they throw their energy into their children’s marriage, intervening in ways that aren’t helpful. Even as grandparents for lack of other projects and ways to spend free time they end up interfering more than helping.”

You have to wonder if a truly invasive in-law would sign themselves up for such a course, though.


CC-licensed photo, thanks vanz.

Vatican Approved Prayer App Now Gratis

The Italian priest who created the only Vatican-approved prayer app has now slashed the price from $0.99 to gratis.

Given the popularity of the iBreviary app, Don Paolo Padrini decided to give the current version away for free. (Profits from the app previously went to refurbishing a parish shelter.)

Available in English, French, Spanish, Italian, Latin and an Ambrosian Rite version (for mobile Milanese), this virtual breviary, or book of hours, gives the morning prayer, evening prayer and night prayer or complines for the day. It is the first app of its kind to obtain approval from the Vatican.

As a paid app, it was in the top 100 of its category (reference) beating out similar mobile prayer helpers like iPieta and iMissal.

What’s next? Don Padrini tells us his developers are hard at work on an iPad version they hope will be ready to launch when the new device hits stores.

Barter for a Bed at Italian B&B

If you’re short on cash but with some kind of marketable skill — photography, a foreign language, accounting — a Milan bed and breakfast just may be the ticket.

At Bed & Breakfast Porta Garibaldi in central Milan you can trade your talents for a place to sleep year round. The idea is the brainchild of owner Alessandra Maggioli, who also lets the studio apartment which can sleep a couple or two singles for 90 to 130 euros a night pictured above. So far Maggioli has accepted a case of good wine for a weekend, a painting by a young artist and another guest is helping her design a web site.

If you don’t need a place to crash in Milan but would like to barter plan ahead: there’s a whole circuit of Bel Paese B&Bs that for one week a year accept trades instead of cash. This year it falls from November 15-21, you can check out offers on the website.

Smart swappers may want to stay where it’s warmer or where there’s something nearby to do — nothing worse than a seaside town shut down for fall — but the idea is a good one.

An easy swap that comes to mind would be a quick, accurate translation of individual B&B websites in English or other languages.

Italian “World’s Most Romantic Language” Survey Says

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A micro-survey of 320 linguists found that l’italiano tops their list for the most romantic tongue.

In the inevitable battle with French, Latin lovers from across the Alps came out slightly ahead, with Italian winning 45% to 40%.

Spanish, surprisingly, came out as the ratty pajamas and curlers of languages with its romantic quotient stalled at just 6%, tied with English. Portuguese came in last of the top five with 3%.

Sure, a sample size of 320 people isn’t exactly representative, but the idea that these are specialists — from the 2,600 translators and interpreters at Today Translations in London — makes it more interesting.

It’s one thing to think how romantic “l’amore” sounds is in Italian without speaking it, but the respondents are folks who know at least two languages and can, presumably, imagine trysts in them as well.

The top six romantic words in any language, trite as all get out, were also dominated by Dante’s language. Hit the jump for the list. Continue reading

Venice Launches SMS Flood Alerts

VeniceCell phones will now tell Italians when the tide is high in Venice. The city government just launched a free text message alert system for the floods which frequently put La Serenissima under several feet of water.

Intended to assist waterlogged locals, the only real requirement for signing up is an Italian cell phone. These timely texts could save a lot of headaches for anyone traveling to the city, especially in the fall flood season, normally a great time to visit Venice since it’s less plagued by tourists.

These acqua alta alerts let users know up to 36 hours before floods hit, keeps them posted from three to six hours before storms and lets them know when things are clearing up and water is ebbing back into canals.

Given that there are far more cell phone subscriptions than Italians, it is one of those services whose time has long come.

Looking Through Galileo’s Eyes

The view from Galileo's last home now looks out on Italy's National Institute for Astrophysics, where researchers have made a model of his telescope. (Nicole Martinelli/GlobalPost)

The view from Galileo’s last home now looks out on Italy’s National Institute for Astrophysics, where researchers have made a model of his telescope. (Nicole Martinelli/GlobalPost)

ARCETRI, Italy — Astronomers have recreated Galileo Galilei’s telescope to celebrate the 400th anniversary of his groundbreaking observations.

Galileo spent his last eight years confined to Villa Gioiello here in the hills south of Florence after he was condemned as a heretic in 1632 for his conclusion that the Earth revolved around the sun. The small white building has a bare facade, except for a bust of the scientist staring fiercely at the Trattoria Omero across the street.

In the late 19th century, the white domes of the National Institute for Astrophysics (INAF) observatory rose within view of the Villa. Now, after two years of study, INAF researchers are observing the night sky with a replica of Galileo’s telescope.

They began trying to see through Galileo’s gaze in January 2009. While Galileo spent just one winter making his observations, researchers strung out the work over the year. Paolo Stefanini, a technician who has solved problems big and small at INAF since 1966, believes Galileo would recognize the simple metal tool he crafted.

“When we first set out to re-create it, aesthetics played a part,” Stefanini said. “But we also needed something sturdy. The original was made from strips of wood joined together and covered with red leather; we needed a telescope that could be used without falling apart.”

Like Galileo’s instrument, the modern replica is about three feet long. It magnifies distant objects by refracting light through lenses housed in a tube, with a light-gathering objective lens at one end and an eyepiece at the other.

Stefanini made his refracting telescope and tripod from spare metal parts found around the observatory. The lenses were crafted by the National Institute of Applied Optics in Florence, which measured the shape and refractive index of the originals and the National Institute of Nuclear Physics in Florence, where scientists determined glass composition using X-ray fluorescence.

Instead of one man peering at the winter night sky and making hasty sketches, however, the images are recorded by a light-sensitive silicon chip called a charge coupled device or CCD. Attached to a digital camera, it transforms photons into electrical signals, making digital versions of the images as they would form on the retina of a human observer. Starry skies captured by the replica will be published online in early 2010.

Galileo wasn’t the first to point a telescope at the heavens, but the 45-year-old-mathematics professor taught himself the art of lens grinding, making his the most powerful around. His instrument magnified 20 times, allowing him to see moon craters, identify individual stars in the Milky Way and Jupiter’s four largest moons.

Galileo spent late 1609 and early 1610 gathering information and drawing the sky; his observations became the Sidereus Nuncius (“Starry Messenger”) a treatise that led to a clash with the Inquisition.

The idea to re-create Galileo’s telescope originated on the terrace of the Institute and Museum of Science in Florence. Museum director Paolo Galluzzi took one of the two original remaining Galilean telescopes on the museum roof to inspect the night sky.

“I have to admit, I saw very little through Galileo’s telescope,” Galluzzi said. “You realize how much he accomplished by trying to see what he did, the way he did.” Galluzzi, for example, strained to spot Jupiter’s largest moons, noting how impressive it was that Galileo not only saw them but also calculated their phases.

Galileo’s telescope has a very narrow field of view: The moon, for instance, fills it entirely. When Galileo spied the blanket of stars in the Pleiades and the Milky Way, he “got tired” of trying to sketch them all, Palla said, creating a challenge for researchers to reconstruct his accurate but incomplete observations.

Galileo also had poor eyesight and vision problems. To know precisely what Galileo saw, Galluzzi wants to open his tomb in Florence to examine his DNA. If authorities grant permission, it’s up to Peter Watson, bespectacled president of the International Council of Ophthalmology, to determine whether Galileo suffered from a condition called creeping angle closure glaucoma. Galluzzi believes it might explain why Saturn has lateral bulges and not rings in Galileo’s sketches.

To follow in Galileo’s footsteps, the Arcetri Observatory team uses a photocopy of the original manuscript, which includes eloquent watercolors of moon phases made hastily on scrap paper.
Looking at the heavens as Galileo did requires more that just the equipment, however. On a recent night, thick cloud cover made pointing any telescope futile. And to minimize interference from light pollution, Stefanini spent long nights stargazing from his home nestled in the Tuscan countryside.

“Even the best equipment doesn’t guarantee much with astronomy,” said Francesco Palla, director of the observatory. “Patience is about 90 percent of what we do.”

While waiting for the sky to clear, Palla gives an evening visit to a group of Florentine 5th graders. In response to questions from the soft-spoken director, hands dart up to answer that the earth revolves around the sun, what the Milky Way is and how many stars there are in Orion’s belt — the same principles that got Galileo excommunicated.

When the kids file out 90 minutes later, the clouds have parted enough to try to frame the moon in the model of Galileo’s telescope.

Squinting to overcome my own nearsightedness, the rough surface of the moon in its first phase finally comes into view. It’s a whole new world.

This story first appeared in the Global Post, that site is now a part of PRI.org.

Souvenir Sales Spike After Berlusconi Hit With Mini-Cathedral

@Repubblica

@Repubblica

After Italian Prime Minister Silvio Berlusconi was struck in the face with a replica of Milan’s cathedral Dec. 13, souvenir sellers here are reporting brisk sales of copycat statues.

“Around here, sales of some tourist items slow down or stop for awhile, ” a vendor identified as Willy told told conservative daily newspaper il Giornale. “The mini-duomo was one of those items. Today, they’ve started moving again. A lot of journalists are buying them, but also people who want to give them as Christmas gifts. ”

Other vendors reported that they sold maybe one of the statues representing the soaring Gothic spires of the fourth-largest church in the world and icon of the city a month, but sold 40-45 a day since the incident.

The dangerous doodad — Berlusconi landed in the hospital with a broken nose, two cracked teeth and also suffered injuries to his lips and cheek — measures 10 x 10 centimeters (about 4 x 4 inches) and is made of resin and chalk. Sold in kiosks in the square around the cathedral, it can cost anywhere from €6-€12 euros ($8.70- $17.50).

Massimo Tartaglia, a 42-year-old with a history of mental problems, hurled the mini-cathedral through the crowd on Sunday as Berlusconi greeted supporters in a rally. Tartaglia is now in isolation at Milan’s San Vittore prison. While he has written a letter apologizing for his “cowardly act,” police are now investigating Facebook groups that sprung up defending his act of tchotchke terrorism.